Hendrick Collision Center

About Us

THE 10 STEP REPAIR PROCESS:

ESTIMATE
Preliminary inspections of your vehicle determine the approximate costs and initial estimates for repairs. Supplemental estimates are possible during the disassembly stage as it may reveal hidden damages that can only be seen through this disassembly.

INSURANCE
Authorization from the insurance company is required in order to start vehicle repairs. Please contact your insurance company for additional information and questions. For 100% factory approved accuracy request to have your vehicle repaired with only genuine OEM (factory) parts.

DISASSEMBLY
In this process, experienced technicians will repair all damaged areas to pre-accident conditions. During this process hidden damages may be revealed. If this is the case, your insurance may require our facility to contact them for an approval for the supplemental estimates before completing the necessary repairs.

STRUCTURAL REPAIR
All damaged areas are repaired using factory approved techniques which restore your vehicle to its pre-accident condition. Chief frame repair systems are factory authorized for 100% factory accuracy.

COLOR MATCHING
Color matching is accomplished through the use of computerized mixing systems that use paint codes found on your vehicle.

BODY REPAIR
All non-structural repairs are equally done by highly qualified technicians using only factory approved techniques.

PAINT
We've installed in our facility 3-State-of-the-Art downdraft paint booths insuring the quality meets or exceeds factory standards. With our detailed paint processes you're guaranteed the same quality as your original factory finish.

REASSEMBLY
Once the repair and paint processes are complete all of the smaller components that are non structural will be re-installed at this point. This includes interior components, grills, lights, trim, etc. After the vehicle completely re-assembled it moves on to final cleanup/detail.

DETAILING
In the Detailing phase, all traces of repair are carefully removed. In many cases, the professional cleaning process gives your vehicle a sparkling new look.

DELIVERY
All paperwork is explained in detail summarizing your vehicle's repairs. Next is your visual inspection guided by one of our staff. After all of your questions have been answered you're then ready to drive off our lot as another satisfied customer.

 

HERE'S WHAT THEY'RE SAYING ABOUT US:

Testimonial #1

I just wanted to take a moment to say thank you for your support and persistence in returning my 2003 Chevy Corvette to body running order. As you know, my auto accident took quite a toll on the Corvette ($ 9,500 plus), and at one point as I observed it in its torn-apart condition, I wasn't sure if it would ever be the same. Thanks to you and your team, it looks and runs better than ever. Doug Newsome was incredible through the entire process. I was truly impressed with his knowledge of my automobile, his negotiation skills with the insurance company and his ability to "get things done" in a professional and timely fashion. He is a result-oriented individual, a gentleman to work with and a most effective communicator with all parties concerned. I can see how Doug's skills and potential has elevated him within this organization, I'm sure he will continue.

The entire Hendrick organization is impressive, whether it be NASCAR, or just working with those of us "Common Folks"! I am copying Rick Hendrick on this message...I hope he will have the opportunity to review my comments. Thanks again to your entire staff, I appreciate and admire your work!

Sincerely,

Jim C.

Testimonial #2

I just wanted to write a letter of appreciation to the staff and employees of Rick Hendrick Collision Center regarding the service and repair of my Honda Accord. In very simple terms, let me just say that the service at Hendrick was outstanding. From the point I arrived at the collision center, to the point I left the shop, each and every employee I encountered was friendly and helpful.......including those with Enterprise Rent a Car.

Prior to my engagement with Rick Hendrick Collision Center, I had been having so many problems trying to establish a claim with the insurance company which represented the vehicle that hit me. When I arrived at your facility, A.J was the first person to greet me. After I told him the situation that I was establishing liability with the insurance company, he took ownership of the situation and I did not have to make another phone call to anybody from that day forward. A.J took complete control of the situation, he was such a professional with the matter. After A.J established the claim and sorted through the red tape with the insurance company. He walked over to my vehicle and immediately determined an estimate. Moreover, he took care to set me up in a rental car.

While my vehicle was being repaired, A.J would update me on the repair, almost daily. Moreover, when my Honda was finished, A.J called me, explained to me what took place and answered any question I had. I was very pleased with this type of professionalism; it was very encouraging in this age of you're-on-your-own customer service!!

All in all, what I am saying is this-when I took my vehicle to Rick Hendrick Collision Center; my worries were over, plain and simple!

Thank you for such great service.

Derrick J.

Testimonial #3

My husband, Marty and I brought our 2004 Oldsmobile Brava into Rick Hendrick Chevrolet Collision several weeks ago after been involved in a wreck for a repair. We want to let you know the great customer service we received from Scott. The staff went above and beyond the call of duty to make us a "happy" customer.

Today in this hectic world we live in, it is difficult to get good customer service, so again we want to let you know we really appreciate the courtesy we received.

The color of my Oldsmobile was very hard to match, but there again your shop did an excellent job to match is correctly.

Judy M.